Help Centre

No, you can order from our website without registering. However, free registration offers a range of extra benefits. You can track the process of your orders and save your order history, for instance. You can also save items in your Wishlist and even benefit from earning £5 credit each time you refer a friend. 

Please visit the My Account page on our website and select the option for forgotten password. You will then be able to enter your e-mail address and we will send you a new temporary password. Please change this when you log in. If you receive an error message to inform you that your account has been disabled, please contact our Customer Service Team to request that you account it enabled. If none of the answers given in our FAQ section have helped, You can contact us by heading over to our Contact Us section.

Visit the My Account page and select the option for forgotten password. You will then be able to enter your email address and we will send you a new temporary password by email, usually within 15 minutes. Please change the temporary password when you next log in.

If you have an account you will be able to see your order history at a glance. To see your order history, sign into your Account and go to My Orders to see your order history. If you have placed an order without creating an account you will unfortunately not be able to view your order history. There are lots more benefits to creating an account with us, faster and easier shopping, receive news and special offers, on top of being able to track your order.

Your order number will be displayed on screen at the end of the checkout process. We will also send an e-mail to the e-mail address you provided when placing your order for confirmation, and you can also find your order number there. If you have created an Account on our website, your order number will be in your order history records. If for any reason you do not have your order number and would like us to issue it to you, please contact our Customer Service Team via our Contact Us page and we will be happy to help.

You do not need to contact us before returning unused items within 30 days. However, in the event that an item from your order is faulty, you may return the item to us by following the normal returns procedure. Please visit the Returns & Refunds section of our website for more information on how to return the faulty item to us.

We try not to make things complicated for you, log-into your account to contact our Customer Service team and they’ll do the rest. You will need to tell them the reason for the return so they can choose the best option for you.

Please refer to our returns policy page for more information.

If you discover items are missing from your order, or if there is anything else you need to make us aware of, please contact us by heading to the Contact Us section on our site. 

Refunds will be credited to you no later than 14 working days after we receive your returned items. Once the refund has been processed, you will receive a confirmation email and then the funds will appear in your account within 3-5 working days. The refund will be processed back to the same account you used to make the payment, if you have since lost or received a new card but the bank account remains open, the refund will not be affected.

We endeavour to photograph our products to a high standard so you know what you're buying. Occasionally due to lighting and computer screen resolutions your product may be a different shade. If you are not satisfied with the variation we will be happy for you to return the item to us for a full refund.

We take all reasonable precautions to ensure our leathers and nubucks are colourfast. The dye can sometimes ‘bleed’ if the shoes get excessively wet or the wearer has hot feet, however this should stop after a couple of weeks. If the issue persists we would recommend you to return the shoes to the original retailer for a quality inspection.

You should return the item to the store that it was bought from, together with the proof of purchase. This could be in the form of a receipt or a card statement clearly stating that the item was purchased at a particular date and time.

If you wish to cancel or amend your order, please get in touch with us through the Contact Us page as soon as possible. Please note that due to our fast order processing service, we can request order cancellations or slight order amendments (such as a slight typing error in the address) but this is not something that we can guarantee. For big changes to an order such as a completely new address or adding additional items, for security reasons we would have to follow the cancellation process and a new order would need to be placed on the website. If we are unsuccessful in cancelling your order, you may return the order back to us for a refund or exchange, please see our Returns Policy for more details.

Step 1. Once you’ve spotted something you love simply select it, choose your size, colour or quantity and click ‘Add to bag’. Step 2. Next, click ‘Your bag’ and you can enter your discount code below in the little box titled ‘Got a discount code? Enter it here:’. Make sure you enter all your promotional codes here, exactly as they appear. Step 3. Click ‘Apply’, a message will appear just under the promotional code box to let you know if the code has been successfully applied. Step 4. To finish it off head to ‘Checkout’ and add your payment details by following the instructions. It should be nice and easy but if you get stuck don’t struggle. Just reach out to the Customer Service team via our Contact Us page.

Please ensure that you have entered your card details correctly - an incorrect card expiry date or security code will reject a payment from being processed. If all your details have been entered correctly, please ensure that there are enough funds within the account to allow us to take payment. If you continue to experience problems, we would advise that you contact your bank or card issuer. If your bank confirm that there is not an issue with your account please contact our customer service team via the Contact Us page.

Yes. You can shop at Kickers safe in the knowledge that your personal data is protected.

You can pay for your order by credit or debit card. We accept Visa, MasterCard, PayPal, American Express, Maestro, Apple Pay and Clearpay.

Please be advised that the amount of time specified for the dellivery of your order begins the working day after it was dispatched from our warehouse. If your order is still within the specified timeframe as mentioned on the Delivery section of our site, we advise that you wait until the final working day in order to receive your order. If, however, your order has still not arrived after the estimated timeframe, we recommend that you reach out to us via the Contact Us page and we will investigate the whereabouts of your order.

If you have received confirmation of dispatch but your order has not arrived, please ensure that you have allowed sufficient time according to the estimated delivery times provided to you on your Shipping Confirmation Email. For information regarding our delivery services, please visit our Delivery page. If the delivery date has passed and you have not received your order, please Contact Us and we can assist you. 

You should receive a shipping confirmation email once your order has been dispatched (don't forget to check your 'Spam' or 'Junk' folder if you can't see the message in your inbox). Please note: if you entered the wrong email address, we won't be able to change this once the order has been placed.

For information regarding the delivery options available to you, please visit our Delivery page.

We use a variety of different delivery partners to ship our orders, and when you've placed your order it'll be assigned to one of them, based on many factors from the time your order was placed, the destination and the time in which our Distribution Centre are packing your items. We expect all of our partners to provide exceptional service in getting the parcel to you, however feel free to reach out via the Contact Us page with any concerns.

We're sorry to hear there may be a problem with your Kickers. If you do believe that your order is faulty, please contact us via the Contact Us and we can assist you. 

You don’t have to pay import duties if you have the order delivered to the UK or EU, however if your order is delivered outside these territories you may be charged custom duties. Any customs or import duties are levied once the package reaches its destination country. Kickers is not responsible for any additional charges for customs clearance, and our customers must pay these in full. Kickers has no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you may wish to contact your local customs office for further information. Delivery times may vary due to circumstances and clearance processes beyond our control.

Please refer to Our Terms of Use page.

Please refer to our Privacy & Security page. 

Please refer to our Cookies page. 

Please refer to our Size Chart page. 

For press enquiries please contact: press@kickers.co.uk

Kickers can confirm that your shopping experience will not be impacted, and you will be able to continue to place orders to EU destinations as normal.

All our orders to EU countries will be delivered duty paid (DDP) and there will be no customs fees for you to pay.

We have made the necessary changes to ensure your shopping experience is not impacted, meaning delivery timeframes will remain unaffected.

Once you have selected your products, please refer to the checkout for delivery timescales specific to your shipping address.

There are no price changes as a direct impact of Brexit. We regularly review our pricing to ensure we remain competitive.

No, all returns from European countries will go back to our distribution centre located within the EU.