Step-By-Step Guide to Free Returns
1. Register your return
Return your item(s) to us by logging into your account here then selecting your order and clicking the 'Return' button where you will be guided through the returns process. Please note that UK returns are now free however international returns costs will need to be covered by yourself.
2. Post your return
Once you have processed your return online you have a further 14 days to return your items to us. Make sure your items are securely wrapped and your parcel contains all the information requested. Remember to ask for a receipt as proof of sending.
3. We'll do the rest
Once we have processed your return you will receive notification via email. All successful returns will be credited to the original method used for payment. Please note refunds can take 3 to 5 working days (Monday to Friday, excluding bank holidays) to show into your account.
Select from the drop-down below
To arrange your return please log into your account, select your order and click the return button where you will be guided through the returns process.
For faulty/incorrect items a message box will be presented after following the above where you will need to provide more information on your order and customer service will then get in touch to help resolve.
Alternatively, if you are experiencing any issues contact us by logging into your account.
Once you have processed your return you will have a further 14 days to return your items to us. Please return the items in their original packaging, package the items securely and ensure our returns form is included inside. You will need to obtain a proof of postage receipt when you return your items to us.
Any item you have accepted and then returned is your responsibility until it reaches our warehouse. Please ensure that you send your item back to us using a delivery service that insures you for the value of the items.
If you request a replacement item and the item is no longer available, we will process a refund back to the original account you used to purchase the item.
Please note, all unwanted items need to be returned in pristine condition with all tags intact. For hygiene reasons we will not accept returns or offer an exchange on face masks or underwear & products where the hygiene seal has been removed.
All successful returns will be credited to the original method used for payment. The original shipping charges will not be refunded. We will notify you via email once we have processed your return.
Due to COVID please note there may be a delay in processing your return please allow up to 5-7 working days from when your return is delivered to then process your refund. Please note once the refund is processed they can take 3 to 5 working days to show into your account (dependent on your bank).
